{"id":144,"date":"2021-04-15T12:58:35","date_gmt":"2021-04-15T12:58:35","guid":{"rendered":"https:\/\/meetings.informs.org\/wordpress\/anaheim2021\/?page_id=144"},"modified":"2021-10-10T21:36:38","modified_gmt":"2021-10-10T21:36:38","slug":"plenaries-keynotes","status":"publish","type":"page","link":"https:\/\/meetings.informs.org\/wordpress\/anaheim2021\/plenaries-keynotes\/","title":{"rendered":"Plenaries & Keynotes"},"content":{"rendered":"\n
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Plenaries<\/h2> <\/div>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n
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SUNDAY<\/strong> 9:45-10:45am PDT<\/h3>\n <\/div>\n<\/div>\n\n
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Challenges and Opportunities in Crowdsourced Delivery Planning and Operations<\/h4>\n

In-person location: CC – Ballroom E<\/b>
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Some of the most visible and impactful societal changes of the last decade are the rapid evolution of the shared and gig economy. Companies at the forefront of these changes are Airbnb and Uber.  Their business models have fundamentally changed our society. We focus on one aspect of the evolving gig economy: crowdsourced delivery<\/em>.  How to best deliver goods to consumers has been a logistics question since time immemorial. However, almost all traditional delivery models involved a form of company employees, whether employees of the company manufacturing the goods or whether employees of the company transporting the goods. With the growth of the gig economy, however, a new model not involving company employees has emerged: crowdsourced delivery. The Oxford dictionary defines crowdsourcing as “the practice of obtaining information or input into a task or project by enlisting the services of a large number of people, either paid or unpaid, typically via the internet.”<\/p>\n

Crowdsourced delivery, therefore, involves enlisting individuals to deliver goods and interacting with these individuals using the internet. In crowdsourced delivery, the interaction with the individuals typically occurs through a so-called platform. A prototypical example of such a platform is the one provided by Grubhub, which links restaurants, diners, and individuals willing to deliver meals from a restaurant to a diner. The platform handles everything from facilitating the ordering of meals, to the scheduling of the delivery of the meal, to the associated payments (collecting payments for meals, distributing payments to restaurants, and distributing payments to crowdsourced drivers).  Importantly, the crowdsourced drivers are not employed by the platform or by the restaurants. Crowdsourced delivery has fundamentally changed the planning and execution of the delivery of goods: the delivery capacity is no longer under (full) control of the company managing the delivery. This implies that certain aspects of goods delivery that were simple and straightforward in the traditional model are no longer so simple and straightforward. How do you plan when delivery capacity is uncertain? How do you execute when delivery capacity is uncertain? How can you ensure that you meet your service promises to your customers?  Does it make sense to rely on (only) crowdsourced delivery capacity? These, and many other questions will be raised and partially answered in this presentation.<\/p> <\/div>\n<\/div>\n <\/div>\n <\/div>\n

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\n \"Martin \n <\/div>\n \n \n <\/div>\n <\/div>\n
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Martin Savelsbergh<\/strong>
\nISyE, Georgia Tech<\/p>\n <\/div>\n<\/div>\n\n

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