Track: INFORMS Prizes – IAAA Finalists
The IAAA Finalists will present at the conference on Tuesday, April 8 in the INFORMS Prizes Track from 9:10am – 10:00am EST. Judges will then review the rank and announce the winner at the INFORMS Analytics Society luncheon.
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Authors: Adam N. Elmachtoub , Goutam Kumar, Roger Lederman
Affiliation: Amazon.
Amazon Freight (AF) is a business unit at Amazon that moves freight for other
shippers using Amazon’s internal middle mile network. For this business, external shippers
use a website to request a price quote for an origin-destination pair, get prices instantly,
and decide which option to book. AF provides prices that varies across lead time options.
The execution costs and demand can vary widely across different quotes due to internal cost
structure and overall freight market. The goal for AF is to set prices for each quote in order
to maximize a business objective. Our solution utilizes a combination of parameteric and
non-parametric modeling with price optimization. We first use quote features to segment
the market into disjoint groups, employing the Market Segmentation Tree (MST) algorithm
which creates a binary tree based on differences in choice behavior. Within each leaf, we fit
a reference-price-effects Multinomial (MNL) choice model that is amenable to fast pricing
heuristics. We conducted live A/B experiments that shows our new framework significantly
improves profit, revenue, and accuracy. The model has been in production for about a year.
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Authors: Mayank Kejriwal*, Hamid Haidarian**, Min-Hsueh Chiu*, Andy Xiang**, Deep Shrestha**, Faizan Javed**
Affiliations: *University of Southern California; **Kaiser Permanente Digital
Efficiently finding doctors and locations (FDL) is an important search problem for patients in the healthcare domain, for which traditional analytical and information retrieval approaches tend to be sub-optimal. Legacy FDL systems, based usually on keyword and simple pattern matching, lack semantic foundations, preventing them from understanding users’ underlying intent. Through innovations in all three prongs of analytics (descriptive, predictive, and prescriptive), we present a solution to this problem that uses a rich combination of a healthcare knowledge graph and concept-rich ontology. The solution has been implemented as a real-time system for FDL in Kaiser Permanente, a large healthcare organization with 12 million members, and offers significant performance benefits while maintaining practical needs of data security and privacy, scalability, cost-effectiveness, and backward compatibility with existing search infrastructure
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Authors: Fabio Dutra Sarti, Safa Shamout, Mohan Mulakkamparambil, Andres Villegas Ceballos, Antonio Henrique, Rafal Orlowski
This presentation explores the evolution of Scotiabank’s customer-facing chatbot, from its initial launch and manual maintenance to the automation of key sustainment tasks using machine learning and AI. Scotiabank’s “AI for AI” system, leveraging five proprietary AI models, significantly enhances its award-winning customer support chatbot. This innovative approach automates manual processes, streamlines development, and enables continuous improvement, resulting in reduced workload, enhanced chatbot performance, and increased customer satisfaction. Specifically, it details how auxiliary AI efficiently manages and scales a large-scale chatbot solution, saving thousands of manual work hours. Furthermore, the presentation will highlight the role of data analytics – through insightful reporting and A/B testing – in optimizing customer experience and outcomes. Finally, it will address how Scotiabank has successfully implemented generative AI within a regulated environment.
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Authors: Batchu, Vamsee Krishna; Makke, Omar; Gusikhin, Oleg; Krivtsov, Vasiliy; Klampfl, Erica,; Svidenko, Vicky; Cooper, Rodney; Shayrin, Mare K;
Abstract: Automakers continuously look for ways to reduce cost, while not impacting customer satisfaction in the products. By leveraging connected vehicle data, we can determine actual use under a variety of conditions and provide insights for product development to help justify adding or removing features or redesigning for use. The accelerated growth and heterogeneity of the data, which result from constantly releasing new vehicle models with new capabilities appealing to different audiences, pose significant challenges related to collecting statistically representative data samples for a proper study. To address these challenges, an intelligent sampling system has been developed, utilizing multi-agent Large Language Models (LLM) to optimize data collection and analysis. This system centralizes and modularizes information retrieval for domain knowledge, signals, and existing strata. One exemplary application of this system is feature rationalization, as demonstrated by the removal of the parallel park assist, which resulted in substantial cost savings for the company and was widely publicized by key media outlets.
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Authors: Jean Pauphilet & Baizhi Song (London Business School), Yannick Pham & Bruno Sainte–Rose (The Ocean Cleanup), Dick den Hertog (University of Amsterdam)
Increasing ocean plastic pollution is irreversibly harming ecosystems and human economic activities. We developed advanced predictive and prescriptive analytics methods to help The Ocean Cleanup to remove the plastic from the oceans faster. Specifically, we optimize the route of their plastic collection system in the ocean to maximize the quantity of plastic collected over time. For the input for the optimization method, we developed a suite of models to estimate the dispersion and density of plastic in the Great Pacific Garbage Patch, by using hindcast and forecast models of ocean currents, waves, and wind. The dispersion model uses fluid dynamics to simulate the transport of floating plastics in a time-dependent manner and is calibrated using empirical data. We formulate the problem as a longest path problem in a well-structured graph. However, because collection directly impacts future plastic density, the corresponding edge lengths are nonlinear polynomials. After analyzing the structural properties of the edge lengths, we propose a search-and-bound method, which leverages a relaxation of the problem solvable via dynamic programming and clustering, to efficiently find high-quality solutions (within 6% optimal in practice) and develop a tailored branch-and-bound strategy to solve it to provable optimality. On one year of ocean data, our optimization-based routing approach increases the quantity of plastic collected by more than 60% compared with the current routing strategy, hence speeding up the progress toward plastic-free oceans. Recently, the CEO of The Ocean Cleanup estimated that this innovative analytics methodology halves the time needed to clean up the ocean to 5 years, and nearly halves the costs to 4 billion dollars.
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Authors: Young Jae Jang (Korea Advanced Institute of Science and Technology – KAIST) Ilhoe Hwang and Seol Hwang (DAIM Research), Sunhee Bang (Samsung SDI)
The “Autonomous Factory” (AF) concept revolutionizes factory operations by enabling systems to independently interpret environmental states and make decisions, much like autonomous vehicles. Developed collaboratively by Samsung SDI, KAIST, and DAIM Research, AF integrates reinforcement learning (RL) and Digital Twin technologies to address challenges in EV battery manufacturing, such as unpredictable events and dynamic production needs. The system resolves inefficiencies like deadlock issues in Autonomous Mobile Robot (AMR) systems, eliminates the need for manual interventions, and improves operational efficiency. The AF system increased robot capacity by 21% and reduced the required fleet size from 500 to 400 robots, saving $8 million in robot investment costs. Additionally, the system reduces reliance on human operators, saving a minimum of $1 million annually in labor costs. This innovation sets a new standard in AI-driven manufacturing.