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What to Expect in Phoenix

Whether this is your first time at an INFORMS Annual Meeting or you just need a refresher before touching down in Phoenix, consider this your one-stop-shop for what to expect when you arrive for the 2023 INFORMS Annual Meeting (and even before you get on the plane)! Learn more:


Health & Safety at the 2023 INFORMS Annual Meeting in Phoenix

At the Phoenix Convention Center & Hyatt Regency Phoenix, the safety of guests and staff remains a top priority. Elevated standards of health, sanitation, and safety are practiced at these facilities.

We encourage:

  • Wearing a mask in the convention center and public areas of the host hotels
  • Being kind and considerate to those who wear masks and prefer to refrain from shaking hands or being in large groups
  • Washing hands often with soap & water and utilizing hand sanitizer dispensers throughout the facilities
  • Staying in your hotel room and seeking medical assistance if you experience fever or other symptoms

Navigating the Meeting Venue

The 2023 INFORMS Annual Meeting will take place at the Phoenix Convention Center, with the Hyatt Regency Phoenix serving as the headquarters hotel. Maps for the each of the meeting venues are available in the Meeting App as well as in the Quick Reference Guide, which you will receive upon checking in at the meeting. Find out more about what is available at the Convention Center.

Nursing pods

The Phoenix Convention Center offers two 4-by-8-foot private Mamava nursing pods. The nursing pods are in the atrium of the West Building and the second level of the North Building. Guests can unlock the pods by downloading the free Mamava app or by visiting the Information Desk and speaking with a Guest Experience Representative. Learn more in the Phoenix Convention Center’s FAQs.

Meeting Code of Conduct

Every attendee has agreed to adhere to the INFORMS Code of Conduct during INFORMS activities, requiring that all meeting participants conduct themselves in a professional manner that is welcoming to all participants and free from any form of discrimination, harassment, intimidation, or retaliation. Participants agree to treat each other with respect and consideration to create and ensure a collegial, inclusive, and professional environment.

Read more about the INFORMS Code of Conduct.

Reporting Hotline

We are committed to a culture of openness, trust, safety, diversity, and inclusion. That is why we have both a Code of Conduct and an Ethics Code. These codes are part of our efforts to advance professional and ethical conduct and a safe environment for all involved in INFORMS activities.

We have engaged Lighthouse Services to provide an anonymous code of conduct and ethics hotline that will ensure anyone wishing to submit a report anonymously or otherwise can do so.

Please note that the information provided by you may be the basis of an investigation. Your anonymity will be protected to the extent possible by law, by Lighthouse, and by INFORMS. Investigations, when required, will be conducted by a third-party company, Operations Inc.

The Lighthouse Services toll-free number and other methods of reporting are available 24 hours a day, 7 days a week.

  • Website:
  • Toll-free telephone:
    • English-speaking USA and Canada: 855-650-0005
    • Spanish-speaking USA and Canada: 800-216-1288
    • Spanish-speaking Mexico: 01-800-681-5340
    • French-speaking Canada: 855-725-0002
  • Email: (must name INFORMS in the report)
  • Fax: 215-689-3885 (must include INFORMS name with report)


Annual Meeting App

The conference schedule, presentation and exhibit details, and maps can be found in the mobile app. To download, visit the Apple Store or Google Play Store and search for “Engagefully.” Once installed, open the app and search for “INFORMS.” Click the menu button to access the main menu of the app. Take some time to explore the event and update your profile image and information. 

When viewing the conference schedule, you can browse through presentations and events or search for specific speakers/keywords. As you find events and presentations that interest you, click on the checked calendar icon to add to your schedule. The mobile app will be your go-to source for the most up-to-date #INFORMS2023 schedule information, as well as help you stay connected to INFORMS all year long. Click here for step-by-step instruction on how to download and navigate the app, including creating your meeting schedule and connecting with other attendees.

Within the app, you also have the ability to scan other attendees’ in-app QR codes to share your “digital business card” with other attendees and exhibitors. Click on the Scan QR Code icon to open the scanner and view your own QR code. Then scan the QR code on a fellow attendee’s or exhibitor’s screen to connect!

If you have previously downloaded the INFORMS app, all you will need to do is search for the 2023 INFORMS Annual Meeting under the events tab. We highly recommend downloading and familiarizing yourself with the mobile app before traveling to Phoenix.

eNews Daily

This official record of the INFORMS Annual Meeting is delivered each morning to your inbox and contains links to helpful resources as well as special coverage in OR/MS Today, provided by the members of the of the OR/MS Tomorrow editorial team. These daily updates will recap the previous day’s activities and preview upcoming events. Meet the 2023 eNews Daily team!

Wi-Fi Information

INFORMS will provide free Wi-Fi in the exhibit hall in the Phoenix Convention Center. Wi-Fi is optimized for web browsing and email, but not streaming. Sponsored by Amazon.

Network: informs2023 | Password: Amazon

INFORMS Social Media

Make sure to tag INFORMS using #INFORMS2023 when you post about the meeting on social media! We love to see our attendee’s meeting experience.

@INFORMS: X (formerly Twitter), Facebook, LinkedIn, YouTube, Flickr

@INFORMS_ORMS: Instagram, Snapchat, TikTok


There is never a dull moment at #INFORMS2023! Check the mobile app for more details regarding pre-conference workshops and activities, exhibitor workshops & tutorials, Community business meetings, INFORMS publication events, university-sponsored receptions, award sessions, and more.


Sunday, October 15 | 12noon–5pm, 6:15–8pm
Monday & Tuesday, October 16–17 | 9am–5pm
CC – Exhibit Hall DE

Stop by the exhibit hall between sessions to visit with partners sharing the latest solutions, innovations, and resources in OR/MS and analytics. Check the mobile app for a listing of this year’s exhibitors and sponsors.


In addition to the mobile app, full program information can be found at the Program Kiosk located on the third level of the Phoenix Convention Center outside the exhibit hall. 


Are you a Session Chair, Cluster Chair, or Poster Presenter looking for some flair to add to your name badge? You can locate these ribbons and others on our “Ribbon Wall” near registration.


INFORMS Career Fair, the largest source of O.R. and analytics jobs, connects job seekers and employers in an informal atmosphere to discuss employment opportunities. Employers will collect resumes at the beginning of the Annual Meeting to set up interviews throughout the event. Check the “Schedule at a Glance” and Mobile App for event times and details! See also the Annual Meeting Career Fair jobseeker page for other events listed.


Are you presenting at the meeting or chairing a session? Click here for detailed instruction, as well as tips and guidelines to ensure you have a successful and rewarding meeting experience!